LOVOL SERVICE & PARTS SUPPORT
YOUR TRUSTED AFTER-SALES PARTNER
Our Core Service Promises:
We're building a global team of 500 local service experts to give you reliable support - from day one to long after your purchase.
Globally Certified Standards - Same quality worldwide
Genuine Factory Parts - 100% original quality guarantee
Smarter Every Year - Continuous upgrades driven by data
Fast Local Response - 12/24/48-hour tiered support
LOVOL Service Standards (AAA)
LOVOL implements an innovative AAA framework to deliver intelligent global service coverage:
Standardized Authorization - Globally unified certified authorization mechanism
Digital Authentication - IoT-connected tools + remote intelligent inspection
Continuous Amelioration - Data-driven optimization with massive service case analyses
LOVOL AAA GLOBAL SERVICE SYSTEM
—"Authorization, Authentication, Amelioration"
1. Authorization Management
Standardized Training - LOVOL certified service managers receive comprehensive training covering:
- Global service policies & procedures
- Smart Diagnostic System (SES) operation
- Full product line maintenance specifications
Digital Support - Full access to CRM/SES systems with real-time technical updates.
2. Authentication Standards
Tiered Service Provider Certification.
- Facility Certification: Unified VI branding, safety compliance & IoT tool configuration
- Technical Certification: Triple assessment (written exam + hands-on simulation + expert interview)
Dynamic Incentive System: Service tier directly linked to service fees.
2. Authentication Standards
Tiered Service Provider Certification.
- Facility Certification: Unified VI branding, safety compliance & IoT tool configuration
- Technical Certification: Triple assessment (written exam + hands-on simulation + expert interview)
Dynamic Incentive System: Service tier directly linked to service fees.
2. Authentication Standards
Tiered Service Provider Certification.
- Facility Certification: Unified VI branding, safety compliance & IoT tool configuration
- Technical Certification: Triple assessment (written exam + hands-on simulation + expert interview)
Dynamic Incentive System: Service tier directly linked to service fees.
2. Authentication Standards
Tiered Service Provider Certification.
- Facility Certification: Unified VI branding, safety compliance & IoT tool configuration
- Technical Certification: Triple assessment (written exam + hands-on simulation + expert interview)
Dynamic Incentive System: Service tier directly linked to service fees.
3. Continuous Amelioration
- Data-Driven Optimization - Analyzes 50,000+ work orders annually to dynamically update:
- Fault database (monthly updates)
- Technical manuals/Smart repair guides/Training courses (quarterly upgrades)
- Global Customer Advisory Board (collects 2,000+ improvement suggestions yearly)
- "Request-Response-Validation" 72-hour closed-loop process for rapid service iteration
LOVOL SERVICE
Service Engineering
20 training courses
15 instructional videos+25 repair manuals
54 service vehicles & 22 backup machines（2024）
Service Training
Regional training centers in key markets
1,200+ global technicians
Certified skill development programs
Parts Supply
500+ authorized parts centers
2,100+ service specialists
Rapid logistics network
Transparent pricing